After-hours & overflow coverage
Picks up when your line is busy or closed - nights, weekends, lunch rushes, job sites.
Growth Option · AI Voice Agent
Every call that goes to voicemail is a customer calling your competitor next.
SDC's voice agents answer your missed and after-hours calls, capture the caller's name, number, and request, and send you a summary the moment it hangs up - starting at Gatekeeper. Add Scheduler when you're ready to book directly on your calendar, or the Full AI Front Desk when speed of follow-up is what wins the job.
Built for home services, trades, and appointment-based businesses where a missed call is a missed job.
What It Is
It picks up. It listens. It tells you what happened.
When a call comes in after hours or while your line is busy, the AI Voice Agent answers instead of sending it to voicemail. It sounds like a real person, asks the right questions, and hands you a clean summary instead of a garbled message you have to call back to decode.
- Answers after-hours and overflow calls live, no voicemail
- Captures caller name, number, and what they need
- Handles common questions - hours, services, pricing basics
- Flags urgent calls for an immediate callback
- Emails you a summary the moment the call ends
- Weekly call review your first month, then a monthly report
Missed Call - After Hours
Call Summary
Caller
NameRachel M.
Number(813) 555-0148
Request
ServiceAC not cooling
Urgent - same day
✓ Summary emailed to owner
What Gets Built
Covers the calls you're losing. Doesn't clock out at 5pm.
Caller info capture
Name, number, and what they need - captured accurately, every time, no handwriting to decipher.
FAQ handling
Answers the questions that don't need a human - hours, service area, general pricing, what you offer.
Urgent call routing
Recognizes time-sensitive requests and flags them clearly so nothing urgent sits in a queue.
Owner call summary
An email the moment the call ends - who called, what they needed, what happens next.
Call reporting
Weekly call reviews your first month, then a monthly report showing calls captured and opportunities recovered.
AI Voice Agent vs. Voicemail
Voicemail asks the caller to wait. Most won't.
A missed call that goes to voicemail puts the ball back in the caller's court - and most callers just try the next business instead.
| Feature | AI Voice Agent | Voicemail | No Coverage |
|---|---|---|---|
| Answers the call live | ✓ | ✕ | ✕ |
| Captures name, number & request automatically | ✓ | ✕ | ✕ |
| Flags urgent calls for callback | ✓ | ✕ | ✕ |
| Covers nights & weekends, no overtime | ✓ | ✕ | ✕ |
| Monthly report on calls & opportunities | ✓ | ✕ | ✕ |
Who It's For
If a missed call costs you a job, this is built for you.
HVAC & plumbing
Electrical & roofing
Junk removal
Restoration & rescreens
Auto body
Personal-lines insurance agencies
Pricing
Three levels of coverage. Start where you are.
Best for getting every missed call answered
Gatekeeper
$500 setup
+ $199/mo, 150 minutes included.
- After-hours & overflow call coverage
- Caller info capture on every call
- FAQ handling
- Urgent call flagging
- Owner summary after every call
- Weekly call review, month one
Overage billed at $0.75/min.
Get Started
Most Popular
Best for businesses ready to book jobs, not just capture calls
Scheduler
$750 setup
+ $399/mo, 500 minutes included.
- Everything in Gatekeeper
- Live calendar booking - checks real availability and books directly, no back-and-forth
- Automatic confirmation & reminder handling
- Booked-appointment tracking in your monthly report
Requires a connected calendar (cal.com or similar). Overage billed at $0.75/min.
Upgrade to Scheduler
Best for high-volume businesses where the first response wins the job
Full AI Front Desk
$1,000 setup
+ $799/mo, 1,200 minutes + SMS included.
- Everything in Scheduler
- Speed-to-lead: an instant SMS goes out the moment a caller's info is captured
- Highest call-volume allowance
- Priority setup & support
Overage billed at $0.75/min.
Get Full AI Front Desk
How It Works
Three steps from missed call to booked job.
01
We set it up
Your business info, hours, and common questions loaded in - live in about a week.
02
It answers the calls you'd miss
After-hours, overflow, and busy-line calls get answered instead of dropped to voicemail.
03
You get the summary
An email the moment the call ends, plus a monthly report on what it's capturing.
What It Doesn't Do
A voice agent is not a person. We set that expectation up front.
You should know exactly where the coverage ends before you put it on your main line.
- The agent identifies itself as an automated assistant. It does not pretend to be a member of your staff.
- It is not an emergency line. Calls involving a medical, safety, or other urgent emergency are directed to hang up and call 911, and the agent does not attempt to handle them.
- It handles the questions and requests we script with you. Anything outside that scope is captured and escalated to a human, not guessed at.
- It can mishear a name, a number, or an address. Every call comes with a summary so you can correct anything before you act on it.
- Where calls are recorded or transcribed, we configure the notice your state requires and agree on the retention period with you.
- Booking depends on your calendar being accurate. The agent works from the availability your calendar exposes and does not resolve double-bookings on its own.
- If a carrier, calendar, or platform we depend on goes down, calls fall back to your existing line or voicemail. We agree on that fallback during setup.